Responsible gambling

Gran Villa Casino is committed to providing a safe and responsible gaming environment for all its players. We believe that gambling should be a form of entertainment, but it can also have negative effects if played excessively.

Our goal is to help you enjoy your gaming experience while maintaining control over your spending and playing habits. To achieve this, we offer various tools and features designed to promote responsible play:

Setting Deposit Limits

You can set daily, weekly or monthly deposit limits that suit your financial situation and preferences. This way, you'll be able to manage your expenses and avoid excessive losses.

Loss Limitations

We encourage you to take regular breaks from gaming when you experience consecutive losses. You can choose between a short 24-hour "cool-off" period or longer-term self-exclusion options that last several weeks or even indefinitely.

Time-Outs

In addition, we offer customizable time-outs for managing your playing sessions more effectively:

• Take short breaks to recharge and refocus.
• Set longer periods of absence from gaming activities when needed.You can adjust these limits at any time using our website's account management tools or by contacting customer support.

Self-Exclusion

If you feel like your gaming habits are becoming a problem, consider taking advantage of our self-exclusion feature:

You'll be temporarily or permanently removed from playing on our platform for the chosen period. You can reapply to return after this time has passed if needed

In addition to these tools, Gran Villa Casino is pleased to provide links to external organizations specializing in responsible gambling and support services. If you're experiencing difficulties with your gaming habits or have concerns about problem gambling:

• Feel free to reach out for guidance through our dedicated support channels.
• You can also consult recognized resources such as the Responsible Gambling Council, ConnexOntario, Gamblers Anonymous and many others